Privacy Policy - Uvita Surf Lessons

Privacy Policy

Overview

The uvitasurflessons.com website is operated by Bodhi Surf + Yoga (Bodhi Surf S.A.)

As a certified B Corp (Bodhi Surf S.A.) we submit ourselves to a higher standard of doing business and we believe online should be no different. In order to comply with the highest standards of online transparency and security (which is currently set by the EU’s GDPR regulations), we share the following with you.

We’re a small, hard-working business that is more concerned with spending time at the beach and cleaning up our oceans than making a shady dollar. With that said, we don’t have the time or interest to craft wicked schemes to steal your identity or even contribute to such plans. The time we dedicate to managing your data is actually in an effort to help protect it because we value your interest in learning more about us.

We would rather focus our energy and resources on getting awesome people to come visit us, spending time getting to know them, inspiring those around us to contribute to a better world, and ensuring that our guests enjoy beautiful Costa Rica.

As any business venture, we must sell something in order to make money, and in order to do so must collect and store the information we need to communicate with you and provide you with the service you purchase from us. We will occasionally stalk you via Facebook, Google, Instagram, LinkedIn or other ad platforms. But that’s pretty much it. And let’s be honest, who doesn’t love a good reminder of a beach vacation?

Cookies

Yes, we use cookies because they are a key component of how the Internet works.

Cookies help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile information about how our website is being utilized so that we can offer a better experience.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings or with Google's opt out options. Like most websites, if you turn your cookies off, some of our services may not function properly.

Visitor tracking

It’s weird to admit, but yes, we do follow you around. We track visitors to understand how people use our website and what information people are looking at so we can create more of it.

We also use the Facebook Pixel to help us convince you to come visit us! That’s right, the only way we get to live a lifestyle of surfing,yoga, and sharing the good, is by having guests visit us at least once. The Facebook Pixel allows us to see how people utilize our website and interact with our Facebook ads so that we can show them relevant, convincing information.

It sounds really creepy but believe us it’s not as revealing as you might think. Despite all the tracking, none of these things store any highly personal information about you, all we see is how a person or people interact with our website. If you want to mess with us you can take completely random actions on our website and skew our analytics, but if you’re going to do that you might as well just book your visit and spend a week in the ocean.

Do we sell or share you information

Absolutely not!

We will never sell nor share any of your information with anyone outside of Bodhi. In the event we partner with a third-party for a good cause, a retreat that we think may interest you, or some other cool happening then we will tell you about it. But you will hear about it directly from us uvitasurflessons.com [aka Bodhi], most likely via email if you are subscribed to one of our our mailing lists.

Data storage

Data is one of the most important things for any business, and it’s no different for us. At certain points, we will collect data from you, storing it in a few different places and using it in a few different ways.

What information do we collect: The information we collect from you depends on your relation to us. If you subscribe to our mailing list, participate in a survey, quiz, or contest we will collect your email address and possibly your name. If you submit a form on our website, we will collect your name and email address. If you decide to join our surf and yoga camp, we will collect the personal information necessary in order for us to deliver a quality experience, ensure your safety, and meet your needs.

But honestly, we treat your information with the utmost care, as we would want our own information treated. We use your interaction information to share more relevant information, your purchase history to let you know about other products or services you might like, and that’s about it.

We do not collect contact information (like email address and phone number) for guests that are minors (under 18 years of age). However, minors do have the ability to sign up for our mailing list if they so choose.

Where do we store your information

On our website: When you register on our site, give your details to a chatbot, participate in a contest, or submit a quiz or survey, we will collect your name and email address.

When you submit a contact or inquiry form we will collect your name, email address, and phone number if you provide it.

When you submit our participant form we will collect your name, email, phone number, date of birth, gender, height, weight, health information pertaining to injuries and allergies or anything that could limit your participation in the camp, level of experience in surfing and/or yoga, as well as contact information for an emergency contact.

Your payment details are NOT stored on our website

Google Drive: when you submit our participant form we store a copy of your information so we may arrange the necessary services for your visit, meet your specific needs, and deliver the high-quality service that you deserve.

ActiveCampaign: if you’ve submitted a form, signed up for anything, or purchased anything – newsletter, free tips or downloads, voted in a contest, submitted a quiz or survey, taken a surf lesson, joined a camp, purchase merchandise, anything – your name and email address were sent to ActiveCampaign, which is the platform we use to manage our newsletter and emails. ActiveCampaign is GDPR compliant and you can unsubscribe from our emails any time by clicking the unsubscribe link which is found at the bottom of each email.

SurveySparrow: if you submit a survey or quiz your name and email will be stored in SurveySparrow as it is the application we use to get customer feedback from.

How do we collect your information

We collect your information either through web forms, chatbots, or contests hosted on our website; surveys hosted by SurveySparrow.

Why we collect your information

The information we collect is primarily so we may communicate with you via email and provide you with the service that you purchase. If you provide your phone number we will utilize it as a secondary means of communication if we do not hear from you via email, or in case we need to get in touch with you immediately (time sensitive communication).

If you are a guest we will collect the personal information needed for us to prepare for your visit:

  • Name, email and phone number so we may communicate with you prior to your visit
  • Height and weight so we may have appropriate equipment for your participation in our activities
  • Personal health so we account for any physical limitations when planning weekly activities
  • Allergies and injuries so we may provide a medical provider with appropriate information in case of an accident
  • Contact information for an emergency contact in case of an emergency

How we use your information

The information we collect is used to communicate with you, to provide the unique, quality experience that we have created, inspire positive environmental change, and to obtain your feedback for the evolution of the surfing experience.

Payment details

When you purchase something through our website you will pay through PayPal. The only payment-based information we collect through our website is how much you spent and that you paid via PayPal. We do not receive nor maintain any bank or credit card information, or any other payment information.

Email marketing and newsletter

If you sign up for one of our email marketing series you will be asked to confirm your email (double opt-in). The frequency and number of emails you receive will depend on the sequence you signed up for. You can can unsubscribe at any time by clicking the unsubscribe link at the bottom of any of the emails.

If you sign up for our newsletter we will send you an email, generally about once a month, but sometimes more if we have anything really exciting to share. You can can unsubscribe at any time by clicking the unsubscribe link at the bottom of any of the emails.

If you unsubscribe from our mailing list you will not receive ANY marketing or newsletter emails from us.

Our newsletter and marketing tools automatically add tracking scripts so if you open an email, if you click a link, if you ignore us – we know.

Most importantly, it would be a miracle if we ever looked at this information because we neither have the time nor interest in knowing all the things you do or don’t know with our communications. We’re too busy surfing, practicing yoga, and enjoying the tropical weather.

Right to be deleted

We get it, you can only take so many sunny beach photos. Fair enough. If you want us to remove all traces of yourself just send an email to [email protected] and we will delete all information we have on you from our systems, but keep in mind that this does not apply to PayPal. If you would like to delete your PayPal information you will need to delete your PayPal account yourself.

Social media

If you are active on social media you’ll see that we too are quite active and we hope you’ll join us in disseminating awesome photos, videos, and information to inspire change. If you visited us, we will ask you to join us on Facebook, Instagram, etc.. If you’ve already give us a like or a follow, we may ask you to join the conversation on another platform. If you decline our invitation we completely respect it.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

This policy was last modified on 09/26/18

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Bodhi Surf + Yoga
750 metros sur oeste del Restaurante La Fogata
Bahia Ballena, Osa, Puntarenas 60504
Costa Rica
[email protected]

+506 8712 8919

Uvita, Costa Rica

Scroll to Top